Shipping Policy

SHIPPING POLICY

GLOBAL SHIPPING AVAILABLE

• ORDER PROCESSING TIME

All orders are processed within 3–5 BUSINESS DAYS.

Business days: Monday – Friday

Excluding: Weekends and public holidays

Orders placed outside of business hours will be processed on the NEXT BUSINESS DAY.

IMPORTANT NOTE

Processing time is SEPARATE FROM SHIPPING TIME.

Shipping time begins AFTER your order has been processed and handed over to the carrier.

• SHIPPING METHODS & DELIVERY TIME

We currently ship within the GLOBAL SHIPPING AVAILABLE.

Orders may be fulfilled from INTERNATIONAL WAREHOUSES, depending on product availability and the most efficient logistics route.

We work with trusted global shipping partners, including:

YunExpress, 4PX, Yanwen, and other international carriers.

Final delivery is typically handled by trusted local delivery partners, including:

USPS, UPS, FedEx, or other local delivery partners.

ESTIMATED DELIVERY TIME

STANDARD SHIPPING: 10–15 BUSINESS DAYS

EXPEDITED SHIPPING: 7–12 BUSINESS DAYS, if available

PLEASE NOTE

Weather conditions

Customs processing

Carrier delays

Peak seasons

High order volume

• SHIPPING COSTS

Shipping fees are calculated at checkout based on:

Destination

Package weight

Selected shipping method

SHIPPING RATES

STANDARD SHIPPING: Free for orders over $100. All current watch products in our catalog qualify for free standard shipping.

EXPEDITED SHIPPING / GH VIP: $15.00 flat rate, if available at checkout.

The final shipping option shown at checkout depends on destination and selected shipping method.

• ORDER TRACKING

Once your order has been shipped, you will receive a SHIPPING CONFIRMATION EMAIL with a TRACKING NUMBER.

You may track your shipment through:

USPS: https://www.usps.com

UPS: https://www.ups.com

FedEx: https://www.fedex.com

17TRACK: https://www.17track.net

You may also track your order directly here:

https://t.17track.net/en#nums=YOUR_TRACKING_NUMBER

TRACKING UPDATE NOTE

Tracking updates may take 24–48 HOURS to appear after the package has been shipped.

• SHIPPING DELAYS

While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors BEYOND OUR CONTROL.

Possible causes of delay include:

Weather disruptions

Customs clearance

Carrier network delays

High seasonal demand

Incorrect or incomplete shipping information

If a delay occurs, we will assist you in tracking your order and working with the carrier to resolve the issue.

• INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing ACCURATE AND COMPLETE SHIPPING INFORMATION at checkout.

If incorrect or incomplete information is provided:

Delivery may be delayed

Delivery may fail

Additional reshipping fees may apply

PLEASE DOUBLE-CHECK

Please carefully review your shipping address before placing your order.

• LOST OR DAMAGED PACKAGES

If your package is LOST, SIGNIFICANTLY DELAYED, OR ARRIVES DAMAGED, please contact us as soon as possible.

Email: Support@veltrixholding.com

We will work with the shipping carrier to investigate the issue and provide a suitable resolution.

• CONTACT INFORMATION

For any questions regarding your order, shipping, or tracking information, please contact us:

Email: Support@veltrixholding.com

Business Address: 1500 N Grant St, Ste N, Denver, CO 80203, US

Website: veltrixholding.com

3–5 BUSINESS DAYS

GLOBAL SHIPPING AVAILABLE

INTERNATIONAL WAREHOUSES

STANDARD SHIPPING: 10–15 BUSINESS DAYS

EXPEDITED SHIPPING: 7–12 BUSINESS DAYS

STANDARD SHIPPING: Free for orders over $100; GH VIP: $15.00 flat rate, if available.

Tracking updates may take 24–48 HOURS

Processing time is SEPARATE FROM SHIPPING TIME

Customers are responsible for accurate shipping information