Return and Refund Policy

RETURN & REFUND POLICY

• RETURN ELIGIBILITY

We accept returns within 30 DAYS OF DELIVERY.

To be eligible for a return, items must:

Be unused

Be in original condition

Include original packaging

Proof of purchase is required for all return requests.

• NON-RETURNABLE ITEMS

The following items are NOT ELIGIBLE FOR RETURN:

Used or damaged items not caused by shipping

Items without original packaging

Final sale items

• DAMAGED OR INCORRECT ITEMS

If your item arrives DAMAGED, DEFECTIVE, OR INCORRECT, please contact us within 7 DAYS OF DELIVERY.

Please provide:

Photos of the product

Your order number

A brief description of the issue

After reviewing your request, we may offer a REPLACEMENT OR REFUND, depending on the situation.

• RETURN PROCESS

To start a return request, please contact us at:

Email: Support@veltrixholding.com

Please include the following information:

Order number

Reason for return

Photos, if applicable

Return requests must be reviewed and approved before the item is sent back.

• RETURN SHIPPING

Customers are responsible for RETURN SHIPPING COSTS, unless the return is due to our error.

Examples of our error include:

Wrong item sent

Damaged item caused during shipping Defective item received

If the return is approved, we will provide return instructions by email.

• REFUNDS

Refunds are processed within 3–7 BUSINESS DAYS after the return is approved.

Refunds will be issued to the ORIGINAL PAYMENT METHOD used at checkout.

Please note that your bank or payment provider may take additional time to post the refund to your account.

• CANCELLATIONS

Orders can be canceled within 12 HOURS OF PURCHASE.

After this period, the order may already be processed and may not be eligible for cancellation.

• CONTACT INFORMATION

For questions about returns, refunds, or cancellations, please contact us:

30 DAYS OF DELIVERY

Proof of purchase is required

NOT ELIGIBLE FOR RETURN

DAMAGED, DEFECTIVE, OR INCORRECT

7 DAYS OF DELIVERY

RETURN SHIPPING COSTS

3–7 BUSINESS DAYS

ORIGINAL PAYMENT METHOD

12 HOURS OF PURCHASE