This Privacy Policy explains how Veltrix Group Corporation collects, uses, discloses, and safeguards information when you use our website, dashboard, or services.
1. Information We Collect
- Information you provide: name, business email, billing address, payment details, account credentials, and any messages you send to us.
- Information collected automatically: IP address, browser and device characteristics, pages visited, referring URLs, and cookie identifiers.
- Information from third parties: identity, payment, anti-fraud, and analytics providers acting on our behalf.
2. How We Use Your Information
- Operate, maintain, and improve the Veltrix Group Corporation platform and website.
- Authenticate users, prevent abuse, and detect fraudulent activity.
- Send transactional notifications such as billing, security alerts, and product updates.
- Deliver marketing communications you have opted in to receive.
- Comply with applicable legal, regulatory, and contractual obligations.
3. Cookies and Similar Technologies
We use first-party and third-party cookies for authentication, session management, performance monitoring, and analytics. You can manage cookie preferences in your browser settings; disabling required cookies will impact platform functionality.
4. Sharing Your Information
We do not sell personal data. We may share information with vetted sub-processors under written data-processing agreements (cloud hosting, payment processing, customer support tooling), with legal authorities when compelled by law, or with successor entities in the event of a merger or acquisition.
5. International Data Transfers
Personal data may be transferred to and processed in countries other than your own, including the United States. Where we transfer data internationally we rely on Standard Contractual Clauses or other approved transfer mechanisms.
6. Data Security
We apply industry-standard administrative, technical, and physical safeguards including encryption in transit (TLS 1.2+) and at rest (AES-256), least-privilege access controls, mandatory MFA for staff, and continuous security monitoring with 24×7 incident response.
7. Data Retention
We retain personal data only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. On contract termination we provide a 30-day window to export your data and then permanently delete it from production and backup systems within 90 days.
8. Your Rights
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (“right to be forgotten”).
- Object to or restrict certain processing activities.
- Withdraw consent for marketing communications at any time.
- Request data portability in a machine-readable format.
To exercise these rights, please email support@veltrixholding.com.
9. Children’s Privacy
Our services are not directed to anyone under the age of 16, and we do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or through an in-product notice at least 30 days before they take effect.
11. Contact Us
For any questions or requests regarding this Privacy Policy, please contact our Data Protection Officer at support@veltrixholding.com.